Click on the sub-category of your interest
Clinical Advisor Resources
Clinical Advisor Roadmap
OAH CA Shadow Day Evaluation
SCC Field Interview Evaluation Form
Manager Resources
Templates
CCC Model Assessment Tool
Clinical Support Center - Managers
Clinical Talking Points Medicare Marketing Guidelines
Coaching the Complex Care Clinical Model
Complex Care Clinical Model for Leaders
Complex Care Clinical Model for Leaders - Video
Fit Test Process for Managers & Fit Testers
Onboarding for Managers SCC
Part B Authorization & Overview Process for CSMs
Quality Case Presentation Coaching Checklist
Respiratory Protection Program (RPP) Fit Testing Compliance Tracker
SCC Car Rental Guidelines
SCC Hiring Manager New Hire Outreach Talking Points
SCC Incentive Plan 2025
Senior Living Case Review Application
Service Recovery Talking Points
TAP - Case Review & Readmission Deep Dive
TAP & Grand Rounds
Travel & Expense Policy Overview - eLearning
TB Screening Program Compliance Tracker and Resource Center
Reporting
Manager Access and Applications (Not specific to CSM)
Mapping Tool
T&Q Edu represents training and quality education and resources within Senior Community Care. The site is mainly utilized by the functional teams outside of clinical, yet it offers valuable resources for clinical colleagues such as Compass and External Material Review. Anyone within SCC should have access; you do not need to log in. The site will open in a new browser window. If you have any questions about this site, please contact scctraining_quality@optum.com.