Contact Center Learning
The purpose of this syllabus is to help supervisors, coaches and agents locate training that aligns with professional development goals and/or quality focus areas applicable across different contact centers and roles.-
Call flow (placeholder)
1 hr, 15 min. This path assembles courses on handling each phase of a call. These courses were designed for Contact Center Learning Model but could ap…
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Communication fundamentals (placeholder)
2 hrs, 20 min. This path assembles basic communication courses useful to a range of roles, but specifically designed for Contact Center Learning Model…
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De-escalation (placeholder)
3 hrs. This path assembles conflict avoidance and resolution courses useful to a range of roles, but specifically designed for Contact Center Learning…